1. Information We Collect

We may collect:

• Name, email, phone number and contact information

• Booking and session details

• Sensitive information shared during sessions (if applicable)

• Technical data, such as IP address and website analytics via cookies

Payment details are processed securely through third-party providers — we do not store financial information.

2. How We Use Information

We use your information to:

• Deliver Services and manage bookings

• Send confirmations and appointment reminders

• Maintain professional records and support service improvements

• Meet legal and safeguarding requirements

We do not sell personal information.

3. Confidentiality

All session information is confidential except when:

• There is a risk of harm to you or others

• There is suspected abuse of a minor or vulnerable person

• Disclosure is legally required

Where possible, you will be informed before disclosure.

4. Data Storage & Security

• Information is stored securely and accessed only by authorised personnel

• Records are retained for the minimum professional/legal period

• In the unlikely event of a data breach, affected users will be notified in accordance with GDPR

5. Your Rights (UK GDPR)

You may:

• Request access to your information

• Request corrections or deletion (where legally appropriate)

• Withdraw consent and/or restrict processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our Site uses cookies to support functionality and improve performance. By browsing the Site, you consent to cookie use.

We use cookies to:

• Ensure the Site functions correctly

• Improve speed, security and performance

• Remember user preferences

• Analyse traffic and user behaviour

Types of cookies may include:

• Strictly necessary cookies

• Analytics/performance cookies

• Functionality cookies

• Marketing/third-party cookies (e.g., YouTube, social media)

We do not sell cookie data.

You can manage or disable cookies via your browser settings, though doing so may affect website functionality.

6. Updates

This Policy may be revised occasionally. Updates become effective when posted on this page.

7. Contact

For questions about this Policy or to exercise your data rights, contact:
📧Email:  info@metacog.co.uk